Training

IT Service Management, Service Desk and Support Center Training

In today’s global, fast paced economy the winners are those that pay attention not only to financial performance, but to their employees and especially their customers.  paul_dooley_ocLeading companies realize that their internal help desks are the “life blood” of their organizations and the “face” or IT to customers. They also realize that quality services delivered by their externally facing support center are vital to maintaining high customer satisfaction, loyalty, and continuing sales.

As Certified Instructors and Consultants, we specialize in providing quality skills and ITIL certification training, consulting, and assessment services that will help you boost the performance of your team and your support center!

ITIL 4 Certification Training

Heard about ITIL 4 but not sure what value it can bring to your organization?  Need to build ITIL awareness within your management team, or with your executives? Or perhaps you have started implementing some ITIL best-practice processes, and need ITIL Foundations training for your core set of practitioners.  Or, perhaps your organization is ready to move ahead with ITIL Intermediate level training, to gain in-depth knowledge and expertise in how to implement the ITIL Best-practice framework!

Whatever your needs, our instructors can deliver the quality training you need.  We are both ITSM Service Manager and ITIL Experts, with years of hands-on service and support experience.  We have taught numerous ITIL 4 classes, and are now delivering ITIL 4 Foundation as well as Intermediate ITIL 4 training.  See our Course Schedule for upcoming ITIL training classes!  >> ITIL 4 Training courses page.

ITIL V3 Certification Training

Optimal Connections also offers continuing training courses for those organizations still in the process of implementing ITIL V3 as their framework for IT Service Management.  ITIL V3 is based on the popular ITSM Service Life-cycle approach, with classes including an ITIL Awareness class, a ITIL V3 Foundation training course, and both Life-cycle as well as Capability Intermediate courses.  To review all of our ITIL V3 course offerings, please see our >> ITIL V3 Training courses page.

DevOps Training and Certification

DevOps is the future of IT today! We offer two courses – an “Adopting DevOps” course, and a “DevOps Fundamentals” course.  DevOps is an emerging best-practice in IT– it is the cultural and professional movement that stresses communication, collaboration, integration and, of course, automation in order to improve the flow of work between software developers and IT operations professionals. The Adopting DevOps in an ITIL Environment gets you equipped to integrate DevOps with your existing ITIL environment, while the DevOps Fundamentals is designed to provide you with the background knowledge you need to equip your team with the DevOps vocabulary and to understand the principles and practices of DevOps so they can put it into practice.  >> Learn more.

Specialized IT Service Management Workshops

Define and Implement Problem Management

In this 3-day Define and Implement Problem Management Workshop course, participants will practice designing and implementing the ITIL® Problem Management process. Learn to identify problems, conduct a root cause analysis, and establish criteria for escalation and management of problems. Discover best practices in the use and communication of Problem Management tools and techniques. Gain skills and techniques that you can apply to your own organization to establish Problem Management best practices. For more information, see Define and Implement Problem Management.

Define and Implement a Service Desk

In this Define and Implement Service Desk and Incident Management Workshop course, participants gain comprehensive knowledge of the Service Desk function and Incident Management process as discussed within ITIL®. Through lectures and practice exam questions participants explore the concepts of good practice in IT Service Management based on the ITIL® framework. For more information, see Define and Implement a Service Desk and Incident Management.

Online, Self-Paced Best-Practice Training

Optimal Connections is proud to offer online, self-paced IT best-practice training courses through our Online IT Trainingonline web portal partner, ITpreneurs. Learn at your own pace, right from your desk, any time of day or night!  Content is provided by ITpreneurs, our partner, and is among the best in the industry!  Plus, we are there to support you every step of the way, to make sure your online learning experience is the best it can be!

Courses currently offered round-the-clock include ITIL, DevOps, and other best-practices courses including the following:

  • ITIL Awareness training
  • ITIL Foundation Certification training!
  • DevOps Fundamentals eLearning

We are also looking to add more online training courses in the future, so please check back with us if we don’t have what you are looking for at present. For more information please view our Online Learning page.

Why Choose Us For Your IT Training and Certification?

Experience – Our instructors have years of hand-on IT practitioner experience, in both consulting and practitioner roles.  Our wide range and in-depth experience enables us to deliver a rich and rewarding learning experience that includes many real-world examples, allowing our ITIL Expert - Paul M. Dooleystudents to take away practical knowledge and skills they can put right to work.

Qualifications – Our instructors hold numerous IT certifications and graduate and post graduate degrees, and are active in industry associations – AXELOS, ITSMF, PeopleCERT, DASA and more.

Quality Results –  We are committed to delivering quality results, which is why we don’t offer a high volume of ITIL, DevOps or skill-based training courses. When you attend one of our IT training courses, you can be assured of getting the best in real-world service knowledge and skills.  And you’ll be prepared to pass the certification you’re aiming for!

Best-practice IT Training and Certification
… from Optimal Connections, LLC

Want to learn more about our services, or looking to get a special quote to best meet your unique needs?  Just call +1 949-305-3544, or email us at service@optimalconnections.com.