Read my new article about how ITIL 4 acts as an overall operating framework for an IT service provider. The article also highlights how Agile, DevOps, and Lean, together with […]
The updated version of ITIL is set to start rolling out during Q1 of 2019. Here is some early release information to help you with answers to common questions. Relevance […]
From AXELOS, we have the following announcement about the next version of ITIL: AXELOS is excited to announce that the next iteration of ITIL will be called ITIL 4. The […]
Agile, Mobile, and the New Apps Economy – Still a Need for ITSM? Three related business changes are challenging IT service providers, and should cause us to rethink the way […]
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