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Category Archives: Agile

How ITIL 4 Acts as an Overall Operating Framework for Service Providers

August 19, 2019by optimalconnections Leave a comment

Read my new article about how ITIL 4 acts as an overall operating framework for an IT service provider. The article also highlights how Agile, DevOps, and Lean, together with […]

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Agile, DevOps, IT best practices, ITIL, ITIL V4

ITIL is Being Updated! Answers to Your FAQs

October 23, 2018by optimalconnections Leave a comment

The updated version of ITIL is set to start rolling out during Q1 of 2019.  Here is some early release information to help you with answers to common questions. Relevance […]

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Agile, DevOps, IT best practices, ITIL, ITIL V4

ITIL V4 is coming – Read the latest details …

July 9, 2018by optimalconnections Leave a comment

From AXELOS, we have the following announcement about the next version of ITIL: AXELOS is excited to announce that the next iteration of ITIL will be called ITIL 4. The […]

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Agile, AXELOS, DevOps, ITIL

Agile, Mobility, and the Apps Economy: Driving a New APproach to ITSM

March 23, 2018by optimalconnections Leave a comment

Agile, Mobile, and the New Apps Economy – Still a Need for ITSM? Three related business changes are challenging IT service providers, and should cause us to rethink the way […]

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Agile, Apps, ITIL, Mobile

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