ITIL V3 Training

ITIL V3 Training and Certification

In this fast paced global economy it’s no wonder that more and more IT organizations are implementing ITIL best-practices to lower costs, drive quality, and ensure high customer satisfaction.   The trend today is for IT organizations to “think and act like a business within a business”, and ITIL provides the structure and discipline needed to take an IT organization to the next level level of maturity and performance.

Optimal Connections, LLC employs only ITIL Expert Certified and experienced instructors, and is proud to offer the following ITIL V3 certification and training courses.

  • ITIL Awareness Training
  • ITIL V3 Foundation Certification Training
  • ITIL V3 Intermediate – Life-cycle Certification Courses
  • ITIL V3 Intermediate – Capability Courses

Certification in ITIL Foundation, Intermediate or Advanced levels is well recognized by organizations and service providers around the world.  Consequently, Optimal Connections includes the certification exam with every course delivered.

ITIL Awareness Training

This one day ITIL Awareness seminar provides a comprehensive overview of IT Service Management and ITIL – the five life-cycle stages, ITIL trainingprocesses and functions, and guidelines for how to proceed with next steps toward implementing ITIL best practices.  The course may be delivered on site if desired.

The course provides a executives, managers, and support staff with a broad understanding of ITSM and the ITIL framework – including …

  • IT Service Management – what it is, and why it is so important
  • The ITIL Service Management Life Cycle – concepts, structure
  • Key Benefits of implementing ITIL for an IT organization, and how ITIL can improve effectiveness and efficiency
  • Key ITIL terminology – enabling you to “talk ITIL” and “be on the same page” as co-workers

>> For more information see ITIL Awareness Training

ITIL V3 Foundation Certification Training

itil_seminarThis AXELOS accredited ITIL Foundations Certification course provides IT professionals with industry certification of the ITIL best practices framework. During this 3 day course, participants will learn how to improve IT operations and demonstrate overall business value.

The course includes:

  • Introduction to ITIL Concepts, Terminology – Gain a high level overview of ITIL.
  • The Service Lifecycle – Understand the fundamental ITIL lifecycle stages, processes, functions, roles & responsibilities.
  • Prepares students to take and pass the ITIL Foundations Certification examination successfully.

The ITIL Foundations exam is included with every class. The exam is given at the conclusion of the course to enable participants to achieve their ITIL Foundations certification. Optionally, students may request to arrange for a web-based exam rather than take the exam given at the end of the class.

>> For more information see ITIL Foundation Training

ITIL V3 Intermediate Level Training

ITIL Intermediate Level Courses are taught by ITIL Expert Paul M. Dooley.  The ITIL



Intermediate Level is the core of the ITIL qualifications scheme, and the modular construct allows candidates to select specific Intermediate certifications which are of interest to them, based on their own individual educational or career-driven requirements. Like ITIL Foundation training, exams are included with every ITIL Intermediate course delivered.

Two specific streams of education are provided – the Service Lifecycle “Management” focused stream, and the Service Capability “Process” focused stream. Candidates can choose to take as few or as many ITIL Intermediate modules as they require over time and at their own pace, building a portfolio of certifications tailored to their own individual requirements. Courses available taught by our Expert instructor include:

ITIL Life-Cycle Certification Courses:

  • Service Strategy (SS)
  • Service Design (SD)
  • Service Transition (ST)
  • Service Operations (SO)
  • Continual Service Improvement (CSI)

ITIL Service Capability Certification Courses:

  • Planning, Protection & Optimization (PPO)
  • Release, Control & Validations (RCV)
  • Operational Support & Analysis (OSA)

Paul M. Dooley, Optimal Connections principal consultant, is a AXELOS and PeopleCert certified instructor.  For more information on ITIL Intermediate Level courses, please contact us.

Why Choose Us For ITIL Training and Certification?

Experience – Our instructors have years of hand-on IT practitioner experience, in both consulting and practitioner roles.  Our wide range and in-depth experience enables us to deliver a rich and rewarding learning experience that includes many real-world examples, allowing our ITIL Expert - Paul M. Dooleystudents to take away practical knowledge and skills they can put right to work.

Qualifications – Our instructors hold graduate and post graduate degrees, and are all active in ITSMF.  In addition, they are minimally ITIL Service Manager Certified/V3 Experts.

Quality Results –  We are committed to delivering quality results, which is why we don’t offer a high volume of ITIL training courses. When you attend one of our ITIL training courses, you can be assured of getting the best in real-world service knowledge and skills.  And you’ll be prepared to pass the ITIL certification you’re aiming for!

ITIL Training and Certification
… from Optimal Connections, LLC

For more information on ITIL Certification Training please call 1 (949) 305-3544, or email us. Optimal Connections, LLC – Your Source for ITIL Certification Training,