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Category Archives: ITIL

ITIL Foundation Ranks as the Most Popular IT Certification

May 12, 2020by optimalconnections Leave a comment

According to a recent report by Global Knowledge, one of the largest IT training providers world-wide, ITIL Foundation Certification training took 1st place as the most popular IT certification in […]

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Certification, IT best practices, ITIL, ITIL V4

How ITIL 4 Acts as an Overall Operating Framework for Service Providers

August 19, 2019by optimalconnections Leave a comment

Read my new article about how ITIL 4 acts as an overall operating framework for an IT service provider. The article also highlights how Agile, DevOps, and Lean, together with […]

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Agile, DevOps, IT best practices, ITIL, ITIL V4

6 Keys to Optimizing Problem Management

July 20, 2019by optimalconnections Leave a comment

A question came up in an HDI Connect discussion forum I monitor re problem management, and how to drive adoption and success of the process: I am looking at driving […]

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ITIL, Problem Management

ITIL 4 Foundation Course

January 9, 2019by optimalconnections Leave a comment

ITIL 4 Foundation Course Being Released I’m proud and honored to be part of the team of experts who created this extensive set of ITIL 4 courseware together with ITpreneurs. […]

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IT best practices, IT Training, ITIL, ITIL V4

ITIL is Being Updated! Answers to Your FAQs

October 23, 2018by optimalconnections Leave a comment

The updated version of ITIL is set to start rolling out during Q1 of 2019.  Here is some early release information to help you with answers to common questions. Relevance […]

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Agile, DevOps, IT best practices, ITIL, ITIL V4

Improving Your Ticket Categorization Scheme

August 23, 2018by optimalconnections 1 Comment

Improving Your Ticket Categorization Scheme Aug 23, 2018 – by Paul M. Dooley HDI Instructor, Auditor and ITIL Expert What is Ticket Categorization, and why is ticket categorization so important […]

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Categorization, HDI, IT best practices, ITIL, Ticketing systems

Roadmap for Cyber-Security Improvement

July 11, 2018by optimalconnections Leave a comment

Just wanted to share an excellent presentation by Randy Steinberg on “Unguarded! A Roadmap for Cyber-Security Improvement”.  I attended this BrightTalk session last week, and Randy provides some valuable insights […]

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Cyber-Security, ITIL

PeopleCert Update: ITIL V4 is Coming, Key Dates

July 10, 2018by optimalconnections Leave a comment

Here is an update posted today from PeopleCert regarding the release of ITIL V4: Key Milestones in the Release of ITIL V4!  We recently shared the update from AXELOS concerning […]

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AXELOS, ITIL, PeopleCert

ITIL V4 is coming – Read the latest details …

July 9, 2018by optimalconnections Leave a comment

From AXELOS, we have the following announcement about the next version of ITIL: AXELOS is excited to announce that the next iteration of ITIL will be called ITIL 4. The […]

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Agile, AXELOS, DevOps, ITIL

New Course: Adopting DevOps in an ITIL Environment

June 20, 2018by optimalconnections Leave a comment

As you know, DevOps is a rapidly emerging set of best-practices in the realm of IT.  Born in the early 2000’s out of frustrations within Development and IT Operations functions, […]

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DevOps, ITIL

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  • AXELOS – Optimal Connections is an AXELOS Affiliate.  AXELOS is the owner manager of the ITIL framework, and global set of best practices for IT. Learn more at the AXELOS web site.
  • PeopleCert – Optimal Connections is also an Affiliate of PeopleCert, the official testing agency for ITSM and the ITIL framework. Learn more at PeopleCert’s web site.
  • DASA – Paul is a certifiedDASA Training Partner DevOps Agile Skills Association (DASA) Training Partner since 2015. Learn more at the DASA web site.
  • IT Service Management Forum (itSMF) is a global organization of IT professionals that promote best-practices in IT Service itsmf_logoManagement. Visit the ITSMF USA web site.

Recent Posts

  • New ITIL 4 Self-Paced eLearning Courses Added!
  • New ITIL 4 Self-Paced eLearning Courses Added!
  • ITIL Foundation Ranks as the Most Popular IT Certification
  • New ITIL 4 Intermediate Courses Now Being Offered!
  • A New Operating Framework for Turbulent Times
  • ITIL 4 – The New Operating Model for Turbulent Times

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