6 Keys to Optimizing Problem Management
A question came up in an HDI Connect discussion forum I monitor re problem management, and how to drive adoption and success of the process: I am looking at driving […]
Category Archives: ITIL
ITIL 4 Foundation Course
ITIL 4 Foundation Course Being Released I’m proud and honored to be part of the team of experts who created this extensive set of ITIL 4 courseware together with ITpreneurs. […]
ITIL is Being Updated! Answers to Your FAQs
The updated version of ITIL is set to start rolling out during Q1 of 2019. Here is some early release information to help you with answers to common questions. Relevance […]
Improving Your Ticket Categorization Scheme
Improving Your Ticket Categorization Scheme Aug 23, 2018 – by Paul M. Dooley HDI Instructor, Auditor and ITIL Expert What is Ticket Categorization, and why is ticket categorization so important […]
Roadmap for Cyber-Security Improvement
Just wanted to share an excellent presentation by Randy Steinberg on “Unguarded! A Roadmap for Cyber-Security Improvement”. I attended this BrightTalk session last week, and Randy provides some valuable insights […]
PeopleCert Update: ITIL V4 is Coming, Key Dates
Here is an update posted today from PeopleCert regarding the release of ITIL V4: Key Milestones in the Release of ITIL V4! We recently shared the update from AXELOS concerning […]
ITIL V4 is coming – Read the latest details …
From AXELOS, we have the following announcement about the next version of ITIL: AXELOS is excited to announce that the next iteration of ITIL will be called ITIL 4. The […]
