Read my new article about how ITIL 4 acts as an overall operating framework for an IT service provider. The article also highlights how Agile, DevOps, and Lean, together with […]
A question came up in an HDI Connect discussion forum I monitor re problem management, and how to drive adoption and success of the process: I am looking at driving […]
ITIL 4 Foundation Course Being Released I’m proud and honored to be part of the team of experts who created this extensive set of ITIL 4 courseware together with ITpreneurs. […]
The updated version of ITIL is set to start rolling out during Q1 of 2019. Here is some early release information to help you with answers to common questions. Relevance […]
Improving Your Ticket Categorization Scheme Aug 23, 2018 – by Paul M. Dooley HDI Instructor, Auditor and ITIL Expert What is Ticket Categorization, and why is ticket categorization so important […]
Just wanted to share an excellent presentation by Randy Steinberg on “Unguarded! A Roadmap for Cyber-Security Improvement”. I attended this BrightTalk session last week, and Randy provides some valuable insights […]
Here is an update posted today from PeopleCert regarding the release of ITIL V4: Key Milestones in the Release of ITIL V4! We recently shared the update from AXELOS concerning […]
