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Monthly Archives: October 2018

ITIL is Being Updated! Answers to Your FAQs

October 23, 2018by optimalconnections Leave a comment

The updated version of ITIL is set to start rolling out during Q1 of 2019.  Here is some early release information to help you with answers to common questions. Relevance […]

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Agile, DevOps, IT best practices, ITIL, ITIL V4

Optimal Connections, LLC to Provide Training for Hartmann Software Group

October 5, 2018by optimalconnections Leave a comment

Optimal Connections, LLC has just entered into a contracting agreement with Hartmann Software to provide specialized IT training services to their clients.  Paul M. Dooley, Optimal’s principal instructor and consultant, […]

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Examples of Clients Served

  • Bonneville Power
  • Panasonic Avionics
  • Silvergate Bank
  • Salesforce.com
  • T-Mobile
  • State of Oregon
  • BEHR Paints
  • UCLA
  • SACA Technologies
  • 30 Bird Media
  • SWIFT
  • New York Life – Agent Customer Support Center (NYC)
  • Forest City (Cleveland)
  • Yahoo! (Santa Clara)
  • Plantronics (Santa Cruz)
  • WASP Barcode Technologies
  • ARI
  • Marine Corps. MCTSSA
  • Cerner Corp.
  • SABIC
  • Aramco
  • Intergraph
  • Greenberg Traurig
  • T-Systems
  • National Help Desk
  • US Army, Air Force
  • US Dept of Defense
  • Legal Aid Society (New York)
  • Self Regional Healthcare
  • Hoag Health Network

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Partners

  • AXELOS – Optimal Connections is an AXELOS Affiliate.  AXELOS is the owner manager of the ITIL framework, and global set of best practices for IT. Learn more at the AXELOS web site.
  • PeopleCert – Optimal Connections is also an Affiliate of PeopleCert, the official testing agency for ITSM and the ITIL framework. Learn more at PeopleCert’s web site.
  • DASA – Paul is a certifiedDASA Training Partner DevOps Agile Skills Association (DASA) Training Partner since 2015. Learn more at the DASA web site.
  • IT Service Management Forum (itSMF) is a global organization of IT professionals that promote best-practices in IT Service itsmf_logoManagement. Visit the ITSMF USA web site.

Recent Posts

  • New ITIL 4 Self-Paced eLearning Courses Added!
  • New ITIL 4 Self-Paced eLearning Courses Added!
  • ITIL Foundation Ranks as the Most Popular IT Certification
  • New ITIL 4 Intermediate Courses Now Being Offered!
  • A New Operating Framework for Turbulent Times
  • ITIL 4 – The New Operating Model for Turbulent Times

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      • ITIL 4 Specialist: Drive Stakeholder Value
      • ITIL 4 Specialist: Hi Velocity IT
      • ITIL 4 Strategist: Direct, Plan and Improve
      • ITIL 4 Leader: Digital and IT Strategy
      • ITIL 4 Master
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      • DevOps Awareness
      • DevOps Fundamentals Training
    • Define and Implement Problem Management
    • Define and Implement a Service Desk
  • Self-Paced eLearning
    • ITIL 4 Awareness eLearning Course
    • ITIL 4 Foundation eLearning Course
    • ITIL 4 Create, Deliver and Support eLearning Course
    • ITIL 4 Direct, Plan and Improve eLearning Course
    • ITIL 4 Drive Stakeholder Value eLearning Course
    • ITIL 4 High-Velocity IT eLearning Course
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