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Monthly Archives: August 2018

How to Replace an Aging Ticketing System

August 31, 2018by optimalconnections Leave a comment

How to Replace an Aging Ticketing System How to Avoid Problems and Ensure Success! So you are looking to replace your aging ticketing system.  I have been the project lead […]

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IT best practices, Ticketing systems

Improving Your Ticket Categorization Scheme

August 23, 2018by optimalconnections 1 Comment

Improving Your Ticket Categorization Scheme Aug 23, 2018 – by Paul M. Dooley HDI Instructor, Auditor and ITIL Expert What is Ticket Categorization, and why is ticket categorization so important […]

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Categorization, HDI, IT best practices, ITIL, Ticketing systems

Using Display Boards in a Support Center

August 22, 2018by optimalconnections Leave a comment

Why Use display boards in a Support Center? What types of displays should we have?  How ought we to use these, and what benefits might we gain?  Display boards are […]

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IT best practices, Metrics, Reporting

New DevOps Awareness class added

August 2, 2018by optimalconnections Leave a comment

DevOPs Awareness Course Launches We have taught “DevOps Fundamentals”, and “DevOps in an ITIL Environment”, and now for those of you who just need a brief 1 day introduction to […]

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DevOps, IT best practices, IT Training

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