How to Replace an Aging Ticketing System
How to Replace an Aging Ticketing System How to Avoid Problems and Ensure Success! So you are looking to replace your aging ticketing system. I have been the project lead […]
Monthly Archives: August 2018
Improving Your Ticket Categorization Scheme
Improving Your Ticket Categorization Scheme Aug 23, 2018 – by Paul M. Dooley HDI Instructor, Auditor and ITIL Expert What is Ticket Categorization, and why is ticket categorization so important […]
Using Display Boards in a Support Center
Why Use display boards in a Support Center? What types of displays should we have? How ought we to use these, and what benefits might we gain? Display boards are […]
New DevOps Awareness class added
DevOPs Awareness Course Launches We have taught “DevOps Fundamentals”, and “DevOps in an ITIL Environment”, and now for those of you who just need a brief 1 day introduction to […]
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