ITIL 4 Awareness eLearning Course
Certificate: ITIL 4 Foundation eLearning Course
Course ID: ITIL 8071
Duration: 20-30 minutes to complete 6 video lessons, with eBook support
Language: English
Delivery: Online self-paced training
Exam: NA
Description
The ITIL® 4 Awareness eLearning Course provides an overview of ITIL 4. Participants learn about the need for ITIL 4, it’s key benefits for organization, the core components of ITIL 4 (the Service Value System, Four Dimensions of service management, Guiding Principles), as well as the ITIL 4 Certification Scheme.
ITIL 4 Awareness eLearning Fact Sheet
Audience
The ITIL® 4 Awareness eLearning Course targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or
other sources of industry best practice and wish to learn about ITIL 4. This course and the related certification can be beneficial for the following roles:
- IT Support Staff and Consultants
- Business Managers and Business Process Owners
- IT Developers
- Service Providers
- System Integrators
- Anyone working in a DevOps team
Learning Objectives
At the end of this course, participants will be able to:
- Understand the key benefits of ITIL 4
- Recognize the core components provided in ITIL 4
- Understand the ITIL 4 Certification Scheme
Prerequisites:
None.
Course Materials:
Six (6) video-based lessons are included, with an ITIL 4 Introduction Student Guide. Lessons are:
- Introduction to ITIL 4
- Benefits of ITIL
- Key Concepts of ITIL 4
- Structure of ITIL 4
- The ITIL 4 Qualification Scheme
- ITIL 4 Foundation
Introduction to ITIL 4 Student Guide (PDF)
- Explains the key components of ITIL 4
- Covers highlights of integrating ITIL with other frameworks, methodologies and practices
the sample eBook – Introduction to ITIL 4
Course Outline
With the informative ITIL 4 Introductory Student Guide handy, watch the six (6) video lessons to gain a basic awareness of ITIL 4:
- Introduction to ITIL 4
- Benefits of ITIL
- Key Concepts of ITIL 4
- Structure of ITIL 4
- The ITIL 4 Qualification Scheme
- ITIL 4 Foundation
Exam Information
- No exam is applicable to this awareness eLearning course.
Order and Delivery Information
The ITIL® 4 Awareness eLearning Course may be conveniently ordered online through our web site, or for a special quote, by emailing service@optionalconnections.com. All major credit/debit cards are accepted for payment, and processing occurs though our secure PayPal merchant account.
When ordering through our website, please specify:
- Description: ITIL® 4 Awareness eLearning Course
- Code: ITIL 8071
- Price: $25.00 each
- Minimum order of six (6) required. Enter your complete contact information, including name, address, email address and phone number (in case we need to contact you by phone).
- After you purchase the course you will receive a course Login ID and Password via email,so you can redeem your voucher, download your eLearning material, and start your courses right away.
ORDER YOURS
A minimum of of six (6) ITIL 4 Awareness eLearning Courses is required for order processing. For more information, or a special quote for discount pricing on larger orders, please email service@optimalconnections.com
Need more information? Request an Evaluation Copy to view sample videos and a sample copy of the eBook. Email service@optimalconnections.com
Relevant trademarks
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The ITIL Accredited Training Organization logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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