During mid 2017 I wrote a two-part article that compared and contrasted the traditional “tiered support model” with a new, collaborative approach to technical support entitled “Swarming”: “Evaluating Technical Support […]
The updated version of ITIL is set to start rolling out during Q1 of 2019. Here is some early release information to help you with answers to common questions. Relevance […]
DevOPs Awareness Course Launches We have taught “DevOps Fundamentals”, and “DevOps in an ITIL Environment”, and now for those of you who just need a brief 1 day introduction to […]
From AXELOS, we have the following announcement about the next version of ITIL: AXELOS is excited to announce that the next iteration of ITIL will be called ITIL 4. The […]
As you know, DevOps is a rapidly emerging set of best-practices in the realm of IT. Born in the early 2000’s out of frustrations within Development and IT Operations functions, […]
Join me for the BrightTalk Presentation: “Make the Most of Your Metrics with an Effective Reporting Framework” Date and Time: May 17th, 10 AM PST 45 Min, plus Q&A Speaker: […]
Change is the order of the day, and if anything, the pace of business and technology change is accelerating. The business and customers are looking to IT service providers to […]
