Optimal Connections, LLC

Bringing You Closer to Your Customers

Main Menu

Skip to content

Category Archives: DevOps

How ITIL 4 Acts as an Overall Operating Framework for Service Providers

August 19, 2019by optimalconnections Leave a comment

Read my new article about how ITIL 4 acts as an overall operating framework for an IT service provider. The article also highlights how Agile, DevOps, and Lean, together with […]

Read Article →
Agile, DevOps, IT best practices, ITIL, ITIL V4

Research Project “Build a Swarming Pilot Project”

February 26, 2019by optimalconnections Leave a comment

During mid 2017 I wrote a two-part article that compared and contrasted the traditional “tiered support model” with a new, collaborative approach to technical support entitled “Swarming”: “Evaluating Technical Support […]

Read Article →
DevOps, IT best practices, Swarming

ITIL is Being Updated! Answers to Your FAQs

October 23, 2018by optimalconnections Leave a comment

The updated version of ITIL is set to start rolling out during Q1 of 2019.  Here is some early release information to help you with answers to common questions. Relevance […]

Read Article →
Agile, DevOps, IT best practices, ITIL, ITIL V4

New DevOps Awareness class added

August 2, 2018by optimalconnections Leave a comment

DevOPs Awareness Course Launches We have taught “DevOps Fundamentals”, and “DevOps in an ITIL Environment”, and now for those of you who just need a brief 1 day introduction to […]

Read Article →
DevOps, IT best practices, IT Training

ITIL V4 is coming – Read the latest details …

July 9, 2018by optimalconnections Leave a comment

From AXELOS, we have the following announcement about the next version of ITIL: AXELOS is excited to announce that the next iteration of ITIL will be called ITIL 4. The […]

Read Article →
Agile, AXELOS, DevOps, ITIL

New Course: Adopting DevOps in an ITIL Environment

June 20, 2018by optimalconnections Leave a comment

As you know, DevOps is a rapidly emerging set of best-practices in the realm of IT.  Born in the early 2000’s out of frustrations within Development and IT Operations functions, […]

Read Article →
DevOps, ITIL

“Making the Most of Your Metrics via an Effective Reporting Framework”

May 9, 2018by optimalconnections Leave a comment

Join me for the BrightTalk Presentation: “Make the Most of Your Metrics with an Effective Reporting Framework” Date and Time: May 17th, 10 AM PST 45 Min, plus Q&A Speaker: […]

Read Article →
DevOps, ITIL, Reporting

White Paper – “The Intrersection of DevOps and ITIL”

March 22, 2018by optimalconnections Leave a comment

Change is the order of the day, and if anything, the pace of business and technology change is accelerating. The business and customers are looking to IT service providers to […]

Read Article →
DevOps, ITIL

Post navigation

Categories

  • Agile
  • Apps
  • AXELOS
  • Categorization
  • Certification
  • Coronavirus
  • Customer Service
  • Cyber-Security
  • DevOps
  • HDI
  • IT best practices
  • IT Publications
  • IT Training
  • ITIL
  • ITIL V4
  • Knowledge Management
  • KPIs
  • Metrics
  • Mobile
  • Online training
  • Operating Models
  • Organizational change
  • PeopleCert
  • Problem Management
  • Reporting
  • Self-paced training
  • Support models
  • Swarming
  • Ticketing systems
  • Tiered support
  • Uncategorized

Archives

  • July 2020
  • June 2020
  • May 2020
  • April 2020
  • March 2020
  • October 2019
  • September 2019
  • August 2019
  • July 2019
  • May 2019
  • April 2019
  • March 2019
  • February 2019
  • January 2019
  • November 2018
  • October 2018
  • August 2018
  • July 2018
  • June 2018
  • May 2018
  • March 2018
  • January 2018
  • March 2017
  • February 2017
Blog at WordPress.com.
  • Follow Following
    • Optimal Connections, LLC
    • Already have a WordPress.com account? Log in now.
    • Optimal Connections, LLC
    • Customize
    • Follow Following
    • Sign up
    • Log in
    • Report this content
    • View site in Reader
    • Manage subscriptions
    • Collapse this bar
 

Loading Comments...