IT Service Management, Service Desk and Support Center Services
Optimal Connections Has Transitioned
to a New Company Name for 2021!
Please visit our new Website at
Paul M. Dooley & Associates
Expert ITSM/ITIL Certification Training – Delivered Remotely or Onsite!
ITSM and ITIL have become the de-facto global standard in terms of best-practices for organizations transitioning to the current “digital age”. For a high level briefing, choose ITIL Awareness training; or perhaps the more in-depth ITIL Foundation. Our instructors are ITIL Expert certified, with years of hands-on experience in IT service and support. Training can be delivered live onsite, live instructor led via remote connection, or in a self-paced format. >> To learn more, visit ITIL 4 Training and Certification.
DevOps Training and Certification
DevOps is the future of IT today! Based on the DevOps Agile Skills Association (DASA) Competency Framework, we offer a DevOps Awareness course , as well as an in-depth DevOps Fundamentals course. DevOps, very simply, is the cultural and professional movement that stresses communication, collaboration, and automation to improve the flow of work between software developers and IT operations professionals. >> To learn more, visit DevOps Training
ITSM and Support Center Best Practice Assessments
Wondering where the opportunities are for improvement? Not sure where you should start? Our ITSM Best-practices and Support Center Assessment services is a cost-effective way to identify opportunities for improvement, pinpoint areas of strength, and get a road map for the future. >> Learn about ITSM and Support Center Assessments.
ITSM Consulting Services
Are there opportunities to increase the efficiency, effectiveness, and service quality in your service desk or support center, while reducing costs and increasing revenue? Whether it’s a specific functional area you’d like us to examine, or a process area that you feel is under-performing, we have the proven expertise and experience you need. Engage us and watch us exceed your expectations! >> Learn about our IT and Support Center Consulting services.
Why Choose Optimal Connections?
We are a small but very formidable team of IT industry experts, with considerable experience in consulting and implementation concerning IT Service Management (service strategy, service design, transition, and operations); IT support center analyst and management skills development; and IT service management best practices. Not only do we have the credentials and experience you can count on – we are committed to excellence and to your complete satisfaction!
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