What is Your Definition of FCR?
There seems to be a lot of confusion about what metrics one ought to use for their support center, help desk or service desk. One thing is clear, however – […]
There seems to be a lot of confusion about what metrics one ought to use for their support center, help desk or service desk. One thing is clear, however – […]
How to Replace an Aging Ticketing System How to Avoid Problems and Ensure Success! So you are looking to replace your aging ticketing system. I have been the project lead […]
Improving Your Ticket Categorization Scheme Aug 23, 2018 – by Paul M. Dooley HDI Instructor, Auditor and ITIL Expert What is Ticket Categorization, and why is ticket categorization so important […]