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Category Archives: ITIL V4

Online IT Training

New ITIL 4 Self-Paced eLearning Courses Added!

July 15, 2020by optimalconnections Leave a comment

We’ve Added New ITIL 4 Online Self-Paced eLearning Courses! Our self-paced on demand eLearning courses complement our live instructor led training, and are targeted at both busy IT managers and executives, […]

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IT Training, ITIL V4, Online training, Self-paced training

New ITIL 4 Self-Paced eLearning Courses Added!

June 25, 2020by optimalconnections Leave a comment

Over the past few weeks we have added several new ITIL 4 Self-Paced eLearning courses to our list of service offerings.  These include: ITIl 4 Foundation – The ITIL 4 […]

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Certification, IT Training, ITIL V4, Online training, Self-paced training

ITIL Foundation Ranks as the Most Popular IT Certification

May 12, 2020by optimalconnections Leave a comment

According to a recent report by Global Knowledge, one of the largest IT training providers world-wide, ITIL Foundation Certification training took 1st place as the most popular IT certification in […]

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Certification, IT best practices, ITIL, ITIL V4

New ITIL 4 Intermediate Courses Now Being Offered!

April 21, 2020by optimalconnections Leave a comment

Announcing new ITIL 4 Courses coming this week !  Greetings, this is Paul.  I just passed the ITIL 4 Direct, Plan and Improve exam.  So this means I am now certified […]

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ITIL V4

A New Operating Framework for Turbulent Times

April 17, 2020by optimalconnections Leave a comment

An article I wrote on how the new ITIL 4 framework can empower an organization to better cope with and leverage turbulent times, such as the one we are in […]

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Coronavirus, ITIL V4
Coronavirus status - 3/20

ITIL 4 – The New Operating Model for Turbulent Times

March 19, 2020by optimalconnections Leave a comment

The Coronavirus – A Pandemic that Requires a New Operating Model Over the last few months the world has been dealing with a new pandemic – the Coronavirus, or COVID-19. […]

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AXELOS, ITIL V4, Operating Models

The Differences Between ITIL V3 and 4, and What’s in the New ITIL 4 Modules

October 3, 2019by optimalconnections Leave a comment

What are the main differences between ITIL v3 and ITIL 4? The following text will help you understand in more detail the content changes which have been made from ITIL […]

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IT best practices, IT Training, ITIL V4, Uncategorized
IT Support Center Assessment

Overview of the ITIL 4 Certification Scheme

September 4, 2019by optimalconnections Leave a comment

ITIL 4 Certification Scheme A continuous learning mindset, and interest in knowledge is one of the key characteristics of professionals working in modern digital companies. ITIL 4 provides a modern […]

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Certification, ITIL V4, Uncategorized

How ITIL 4 Acts as an Overall Operating Framework for Service Providers

August 19, 2019by optimalconnections Leave a comment

Read my new article about how ITIL 4 acts as an overall operating framework for an IT service provider. The article also highlights how Agile, DevOps, and Lean, together with […]

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Agile, DevOps, IT best practices, ITIL, ITIL V4

The Evolution of ITIL to a New Operating Model: ITIL 4

May 1, 2019by optimalconnections Leave a comment

HDI has just published a new article I wrote on ITIL 4.  As many of you know, ITIL has been around for 30 plus years, and has been adopted as […]

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AXELOS, IT best practices, ITIL V4

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