Using Display Boards in a Support Center
Why Use display boards in a Support Center? What types of displays should we have? How ought we to use these, and what benefits might we gain? Display boards are […]
Why Use display boards in a Support Center? What types of displays should we have? How ought we to use these, and what benefits might we gain? Display boards are […]
Join me for the BrightTalk Presentation: “Make the Most of Your Metrics with an Effective Reporting Framework” Date and Time: May 17th, 10 AM PST 45 Min, plus Q&A Speaker: […]
There is a lot of detail in ITIL 2011 about designing the proper “Measurements Framework”, but without a timely and effective Reporting Framework to sort this data, convert it to […]