The Differences Between ITIL V3 and 4, and What’s in the New ITIL 4 Modules
What are the main differences between ITIL v3 and ITIL 4? The following text will help you understand in more detail the content changes which have been made from ITIL […]
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Overview of the ITIL 4 Certification Scheme
ITIL 4 Certification Scheme A continuous learning mindset, and interest in knowledge is one of the key characteristics of professionals working in modern digital companies. ITIL 4 provides a modern […]
How to Classify Performance Issues
HDI has just published a new article by Paul entitled “How to Classify Performance Issues” Recently, a question came into the HDIConnect community site, asking about the best way to […]
Optimal Connections, LLC to Provide Training for Hartmann Software Group
Optimal Connections, LLC has just entered into a contracting agreement with Hartmann Software to provide specialized IT training services to their clients. Paul M. Dooley, Optimal’s principal instructor and consultant, […]
Three Must Know Financial Tools
New Support World article now available at HDI: Using a business-case approach with tools to assess total cost of ownership, cost/benefit analysis, and return on investment will help you minimize […]
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