7 Steps to Exceptional Customer Service
The “7 Steps to Exceptional Customer Service” is an article I wrote a few years ago, with truths that are even more relevant today… We are in a New Business […]
The “7 Steps to Exceptional Customer Service” is an article I wrote a few years ago, with truths that are even more relevant today… We are in a New Business […]
Agile, Mobile, and the New Apps Economy – Still a Need for ITSM? Three related business changes are challenging IT service providers, and should cause us to rethink the way […]
Part 1 of 2: Today more than ever, businesses of all types are dependent on technology to reach their business outcomes, whether it’s a manufacturing company producing automobiles, a hospital […]
There seems to be increasing interest in Knowledge Management these days. In fact, reports are that Google no longer has an overriding emphasis on simply being the best “search engine” […]
There is a lot of detail in ITIL 2011 about designing the proper “Measurements Framework”, but without a timely and effective Reporting Framework to sort this data, convert it to […]
Change is the order of the day, and if anything, the pace of business and technology change is accelerating. The business and customers are looking to IT service providers to […]