How ITIL 4 Acts as an Overall Operating Framework for Service Providers

Read my new article about how ITIL 4 acts as an overall operating framework for an IT service provider. The article also highlights how Agile, DevOps, and Lean, together with ITIL brought something of real value to IT service providers but in different, complementary ways.

If you are interested in ITIL 4, this article is a must-read.

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or on the ITpreneurs website:

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