“Making the Most of Your Metrics via an Effective Reporting Framework”
Join me for the BrightTalk Presentation: “Make the Most of Your Metrics with an Effective Reporting Framework” Date and Time: May 17th, 10 AM PST 45 Min, plus Q&A Speaker: […]
Category Archives: ITIL
Agile, Mobility, and the Apps Economy: Driving a New APproach to ITSM
Agile, Mobile, and the New Apps Economy – Still a Need for ITSM? Three related business changes are challenging IT service providers, and should cause us to rethink the way […]
Keys to an IT Best-practice Reporting Framework
There is a lot of detail in ITIL 2011 about designing the proper “Measurements Framework”, but without a timely and effective Reporting Framework to sort this data, convert it to […]
White Paper – “The Intrersection of DevOps and ITIL”
Change is the order of the day, and if anything, the pace of business and technology change is accelerating. The business and customers are looking to IT service providers to […]
ITIL is Being Updated in 2018
Nov 2, 2017: AXELOS has announced plans to update the world’s most widely-adopted framework for service management in 2018. The update will build on the established core of best practice […]
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