HDI has just published a new article I wrote on ITIL 4. As many of you know, ITIL has been around for 30 plus years, and has been adopted as the “defacto” framework for implementing the practice of IT service management in many thousands of organizations of all types, world wide.
But a lot has changed since the last major update to ITIL (the 2011 edition): the “digital transformation” of business is upon us, business and technology change is advancing at an ever increasing rate, and the world is continuing its move toward a global economy.
And so it was time;y and sensible that ITIL, as a general set of guidance for IT service management, should evolve to its new form: ITIL 4. This article covers the key drivers for that evolution, the key components of ITIL 4, and why this latest release of ITIL makes a lot of sense. Included:
- The triggers and major changers that have prompted the evolution to ITIL 4
- Explains the transition from service life-cycle to a service value system
- Covers the evolution of the 4 Ps to the Four Dimensions model
- The service value system, and its key components
- The evolution of the Guiding Principles
- The service value chain, the heart of the SVS
- The evolution from processes to “practices”, and why that’s significant
- How aspects of Agile, Devops and Lean are now incorporated into the new framework
- Continual improvement, and how that’s a key part of ITIL 4 in several ways
Finally, I cover why the evolution of ITIL to this new version 4 is and important and sensible step forward for the practice of service management. I hope you enjoy the article and it is of value to you. Here is a link: https://www.thinkhdi.com/library/supportworld/2019/evolution-itil-new-operating-model-itil-4.aspx