HDI, an industry organization focused on service desk and support center best-practices, announced Paul M. Dooley, Optimal Connections President and Principal Consultant, as a Featured Contributor to their publications.

Examples of Paul’s recent contributions to HDI’s publications include…

• Tiered Support Explained:
  https://www.thinkhdi.com/library/supportworld/2018/tiered-support-explained
• How to Replace an Aging Ticketing System:
  https://www.thinkhdi.com/library/supportworld/2018/how-to-replace-aging-ticketing-system
• Improving Your Ticket Categorization Scheme:
  https://www.thinkhdi.com/library/supportworld/2018/improve-ticket-categorization-scheme.aspx
• Using Display Boards in a Support Center:
  https://www.thinkhdi.com/library/supportworld/2018/using-display-boards-in-support-center

Check out the link to the HDI announcement, and look for more thought provoking articles from Paul in the future!

>> Link: https://www.thinkhdi.com/library/supportworld/2019/meet-hdi-featured-contributors-2019.aspx