ITIL V3 Foundation Training

ITIL V3 Foundation Certification Training

Certificate:  ITIL V3 Foundation
Duration:  3 day
Language:  English
Delivery:  Onsite or virtual instructor led
Credits:  3 credits
Certification Exam:  Included


Paul M. Dooley, our Principal Consultant and Instructor, delivers the ITIL Foundations course for ourselves, as well as for other training providers such as Global Knowledge, ITpreneurs, and others.  We also offer the class at our own training center, or on-site at your location.

This AXELOS accredited ITIL Foundations Certification course provides IT professionals with industry certification of the ITIL best practices framework. During this 3 day course, participants will learn how to improve IT operations and demonstrate overall business value. They will also be prepared to take the ITIL Foundation Certification exam, which is included with the class and delivered in class at the conclusion of training.

Download the ITIL Foundation Fact Sheet


  • Anyone planning to take the ITIL® Foundation Exam including (but not limited to) IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers and System Integrators.

Learning Objectives

  • At the end of this course, you will be able to:
    • Comprehend Service Management as a practice
    • Understand the Service Lifecycle
    • Know the generic concepts and definitions
    • Understand the key principles and models used behind selected processes
    • Identify the selected processes
    • Understand the selected functions and roles
    • Comprehend the technology and architecture of the Service Lifecycle
    • Comprehend competence and training
  • Prepares students to take and pass the ITIL Foundations Certification examination successfully.


  • None, although a familiarity with IT service delivery will be beneficial.

Course Includes

  • Live, ITIL expert instructor led course – onsite or virtual
  • ITIL Foundation Course Book (eBook)
  • Download the sample student ITIL Foundation – Course Book – Sample
  • Helpful handouts and sample templates
  • Case study used throughout the course to illustrate concepts
  • In class exercises to reinforce the learning
  • Sample exam questions and exam prep session
  • Certificate of completion

Course Agenda

Day 1 Day 2 Day 3
1. Course Introduction 5. Service Design 7. Service Operation
2. Service Management as
a Practice
6. Service Transition 8. Continual Service Improvement
3. Service Lifecycle 7. Service Operation 9. Technology and Architecture
4. Service Strategy Exam Preparation Guide
5. Service Design Course Evaluation


Delivery Online  (Web based) and paper based
Format Closed book
Proctoring Live or Web-proctored
Duration 60 minutes
Number of questions 40, simple multiple choice  (1 mark per question)
Pass Grade 65%

Course Delivery

  • The ITIL Foundation Training course is delivered at at your facilities, or may be delivered virtually, over the internet
  • This course is packed with stimulating discussions, lots of practical examples, and a real-life case study woven through the course to illustrate the concepts taught.
  • Like our other courses, the ITIL Foundations course is delivered by an experienced IT Service Management consultant with advanced ITIL Expert Certification, and proven theoretical and practical knowledge of the ITIL processes and their implementation.

Exam Information

  • Note: the ITIL Foundation exam is mandatory, and is included in the pricing for every class.  For students attending the class, the exam will be given at the close of the class to those students. Optionally students may request to take a web-based exam at a later time. 
  • Accredited Foundation training is strongly recommended but not a prerequisite.
  • A review of the course content via self-study prior to taking the exam is recommended.
  • The course prepares students to take and pass the exam. Exam processing is provided by PeopleCert.

Pricing and Order Information

  • Product Code 8060
  • Pricing is $995.00 USD per student, with a minimum of 6 students per class (15 maximum).  For exceptions, please email us for a special quote.
  • Exams are included with the class, and may be either in class or web-based with web proctor.
  • For more information or to reserve a class, please call 1 (949) 305-3544, or email us at