<?xml version="1.0" encoding="UTF-8"?>
<!-- generator="wordpress.com" -->
<urlset xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://www.sitemaps.org/schemas/sitemap/0.9" xmlns:image="http://www.google.com/schemas/sitemap-image/1.1" xsi:schemaLocation="http://www.sitemaps.org/schemas/sitemap/0.9 http://www.sitemaps.org/schemas/sitemap/0.9/sitemap.xsd"><url><loc>https://optimalconnections.com/contact/</loc><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2017/02/smiling_analyst.jpg</image:loc><image:title>smiling_analyst</image:title></image:image><lastmod>2020-10-15T21:25:54+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://optimalconnections.com/itil-4-high-velocity-it-elearning-course/</loc><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2020/07/high-velocity-it-ebook_image.jpg</image:loc><image:title>High-Velocity-IT-eBook_image</image:title></image:image><lastmod>2020-10-15T21:10:17+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://optimalconnections.com/itil-4-drive-stakeholder-value-elearning-course/</loc><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2020/06/dsv_ebook_image.jpg</image:loc><image:title>DSV_eBook_Image</image:title></image:image><lastmod>2020-10-15T21:08:43+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://optimalconnections.com/itil-4-direct-plan-and-improve-elearning-course/</loc><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2020/06/dpi_course_image.jpg</image:loc><image:title>DPI_Course_Image</image:title></image:image><lastmod>2020-10-15T21:07:18+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://optimalconnections.com/itil-4-create-deliver-and-support-elearning-course/</loc><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2020/06/cds_image.jpg</image:loc><image:title>CDS_image</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2019/12/new_header_3.jpg</image:loc><image:title>New_header_3</image:title></image:image><lastmod>2020-10-15T21:06:24+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://optimalconnections.com/itil-4-foundation-elearning-course/</loc><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2020/07/view_demo_button_sm.jpg</image:loc><image:title>View_demo_button_sm</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2020/07/blue_download_button_sm.jpg</image:loc><image:title>Blue_download_button_sm</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2020/07/download-button-black-sm.jpg</image:loc><image:title>download-button-black-sm</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2020/07/start_button_orange_sm.jpg</image:loc><image:title>start_button_orange_sm</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2020/06/btn_buynowcc_lg.gif</image:loc><image:title>btn_buynowCC_LG</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2020/06/sample-quick-reference-card-image.jpg</image:loc><image:title>Sample Quick-Reference-Card-Image</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2020/06/itil-coursebook-image.jpg</image:loc><image:title>ITIL-Coursebook-Image</image:title></image:image><lastmod>2020-10-15T21:05:00+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://optimalconnections.com/itil-4-awareness-elearning-course/</loc><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2018/08/img_20110415_104722.jpg</image:loc><image:title>IMG_20110415_104722</image:title></image:image><lastmod>2020-10-15T21:03:19+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://optimalconnections.com/online-self-paced-it-training/</loc><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2020/09/itil_online_self-paced_training.jpg</image:loc><image:title>ITIL_online_self-paced_training</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2018/08/img_20141112_083717269.jpg</image:loc><image:title>IMG_20141112_083717269</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2018/05/dasa-logo.jpg</image:loc><image:title>dasa-logo</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2018/05/itil_licensed-affilliate_sm.jpg</image:loc><image:title>Itil_licensed affilliate</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2017/03/chatty_customer.jpg</image:loc><image:title>chatty_customer</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2017/03/faqs_image.jpg</image:loc></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2017/03/home_pg_students_working.jpg</image:loc><image:title>Students working on computers in library</image:title><image:caption>Students working on computers in library</image:caption></image:image><lastmod>2020-09-25T19:51:02+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://optimalconnections.com/itil-4-leader-digital-and-it-strategy/</loc><lastmod>2020-08-13T18:29:38+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://optimalconnections.com/itil-foundation-training/</loc><lastmod>2020-08-07T17:41:38+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://optimalconnections.com/itil-awareness/</loc><lastmod>2020-08-07T17:25:32+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://optimalconnections.com/devops-fundamentals-training/</loc><lastmod>2020-08-06T22:39:52+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://optimalconnections.com/devops-awareness/</loc><lastmod>2020-08-06T22:39:06+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://optimalconnections.com/itil-4-foundation-training/</loc><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2018/08/img_20141202_093053870.jpg</image:loc><image:title>IMG_20141202_093053870</image:title></image:image><lastmod>2020-08-06T22:33:48+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://optimalconnections.com/itil-4-awareness-training/</loc><lastmod>2020-08-06T22:14:56+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://optimalconnections.com/itil4-training/</loc><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2020/04/itil-4-cert-scheme.jpg</image:loc><image:title>itil-4-cert-scheme</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2019/12/new_header_2.jpg</image:loc><image:title>New_header_2</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2018/08/ready-for-exercise.jpg</image:loc><image:title>Ready for exercise</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2017/03/paul_at_roundtable_web.jpg</image:loc><image:title>OLYMPUS DIGITAL CAMERA</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2017/02/paul_at_roundtable2_web1.jpg</image:loc></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2017/02/itil_seminar.jpg</image:loc><image:title>itil_seminar</image:title></image:image><lastmod>2020-08-06T22:01:43+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://optimalconnections.com/training/</loc><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2017/03/img_20110415_104751.jpg</image:loc><image:title>IMG_20110415_104751</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2017/02/paul_at_roundtable2_web.jpg</image:loc></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2017/02/people_at_desk_sm.jpg</image:loc><image:title>CB004977</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2017/02/smile_brazil.jpg</image:loc><image:title>smile_brazil</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2017/02/itil_v3_sm.jpg</image:loc><image:title>itil_v3_sm</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2017/02/paul_dooley_oc.jpg</image:loc><image:title>paul_dooley_oc</image:title></image:image><lastmod>2020-07-16T21:34:23+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://optimalconnections.com/2020/07/15/new-itil-4-self-paced-elearning-courses-added-2/</loc><lastmod>2020-07-15T21:39:36+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://optimalconnections.com/2020/06/25/new-itil-4-self-paced-elearning-courses-added/</loc><lastmod>2020-06-25T21:27:15+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://optimalconnections.com/course-schedule/</loc><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2017/03/smile_brazil.jpg</image:loc><image:title>smile_brazil</image:title></image:image><lastmod>2020-06-22T17:56:44+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://optimalconnections.com/itil-4-specialist-drive-stakeholder-value/</loc><lastmod>2020-06-19T18:32:39+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://optimalconnections.com/2020/05/12/itil-foundation-ranks-as-the-most-popular-it-certification/</loc><lastmod>2020-05-12T20:41:15+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://optimalconnections.com/itil-4-master/</loc><lastmod>2020-05-04T21:41:15+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://optimalconnections.com/itil-4-strategist-direct-plan-and-improve/</loc><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2018/08/learning-teamwork-2.jpg</image:loc><image:title>Learning teamwork 2</image:title></image:image><lastmod>2020-05-01T22:04:54+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://optimalconnections.com/itil-4-specialist-hi-velocity-it/</loc><lastmod>2020-04-30T21:35:20+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://optimalconnections.com/define-and-implement-a-service-desk/</loc><lastmod>2020-04-23T23:14:02+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://optimalconnections.com/define-and-implement-problem-management/</loc><lastmod>2020-04-23T22:58:19+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://optimalconnections.com/itil-v3-training/</loc><lastmod>2020-04-23T21:44:52+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://optimalconnections.com/about/</loc><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2020/04/itil_v3_expert.jpg</image:loc><image:title>ITIL_V3_Expert</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2020/02/itil_licensed_affiliate_vsm.jpg</image:loc><image:title>ITIL_licensed_affiliate_vsm</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2017/02/oc_logo_jpg_med.jpg</image:loc><image:title>oc_logo_jpg_med</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2017/02/logo_small.jpg</image:loc><image:title>logo_small</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2017/02/tim_causgrove.jpg</image:loc><image:title>tim_causgrove</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2017/02/r_freedman_sm.jpg</image:loc><image:title>r_freedman_sm</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2017/02/r_freedman_oc.jpg</image:loc><image:title>r_freedman_oc</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2017/02/paulsml.jpg</image:loc><image:title>paulsml</image:title></image:image><lastmod>2020-04-22T19:55:38+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://optimalconnections.com/itil-4-specialist-create-deliver-and-support/</loc><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2018/08/img_20110415_104812.jpg</image:loc><image:title>IMG_20110415_104812</image:title></image:image><lastmod>2020-04-21T21:34:15+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://optimalconnections.com/itil-4-managing-professional-transition-training/</loc><lastmod>2020-04-21T20:50:27+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://optimalconnections.com/2020/04/21/new-itil-4-intermediate-courses-now-being-offered/</loc><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2020/04/itil-4-qualification-scheme.jpg</image:loc><image:title>ITIL 4 qualification scheme</image:title></image:image><lastmod>2020-04-21T00:30:04+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://optimalconnections.com/2020/04/17/a-new-operating-framework-for-turbulent-times/</loc><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2020/04/transform.jpg</image:loc><image:title>transform</image:title></image:image><lastmod>2020-04-17T15:19:58+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://optimalconnections.com/2020/03/19/how-the-itil-4-framework-can-help-organizations-improve-response-to-pandemics/</loc><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2020/03/faq_image.jpg</image:loc><image:title>faq_image</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2020/03/the-svs.png</image:loc><image:title>The SVS</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2020/03/svs-diagram.png</image:loc><image:title>SVS Diagram</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2020/03/trucks-lined-up-at-pg_sm.jpg</image:loc><image:title>Trucks lined up at P&amp;G_sm</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2020/03/charts_caronavirus-pandemic.jpg</image:loc><image:title>Charts_Caronavirus Pandemic</image:title></image:image><lastmod>2020-03-23T17:09:48+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://optimalconnections.com/privacy_policy/</loc><lastmod>2020-02-03T22:02:18+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://optimalconnections.com/itil-4-foundation-exam/</loc><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2019/04/itil_4_exam_image.jpg</image:loc><image:title>itil_4_exam_image</image:title></image:image><lastmod>2020-01-30T20:09:45+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://optimalconnections.com/devops-training/</loc><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2018/08/gaming-exercise.jpg</image:loc><image:title>Gaming exercise</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2018/06/img_20141208_111358496.jpg</image:loc><image:title>IMG_20141208_111358496</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2018/06/img_20141111_114056252.jpg</image:loc><image:title>IMG_20141111_114056252</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2017/03/smile_connect.jpg</image:loc><image:title>smile_connect</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2017/03/paul_at_roundtable2_web.jpg</image:loc><image:title>OLYMPUS DIGITAL CAMERA</image:title></image:image><lastmod>2020-01-24T20:40:20+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://optimalconnections.com/devops-fundamentals-exam/</loc><lastmod>2020-01-24T20:32:43+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://optimalconnections.com/consulting/</loc><lastmod>2019-12-18T23:01:14+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://optimalconnections.com/2019/10/03/the-differences-between-itil-v3-and-4-and-whats-in-the-new-itil-4-modules/</loc><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2019/10/itil4-certification-scheme-update2.png</image:loc><image:title>itil4-certification-scheme-update2</image:title></image:image><lastmod>2019-10-03T18:00:20+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://optimalconnections.com/2019/09/04/overview-of-the-itil-4-certification-scheme/</loc><lastmod>2019-09-04T03:51:03+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://optimalconnections.com/2019/08/19/how-itil-4-acts-as-an-overall-operating-framework-for-service-providers/</loc><lastmod>2019-08-19T21:01:50+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://optimalconnections.com/2019/07/20/6-keys-to-optimizing-problem-management/</loc><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2019/07/img_20110415_104812.jpg</image:loc><image:title>IMG_20110415_104812</image:title></image:image><lastmod>2019-07-20T18:43:09+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://optimalconnections.com/testimonials/</loc><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2017/03/paul_at_panel_web.jpg</image:loc><image:title>OLYMPUS DIGITAL CAMERA</image:title><image:caption>OLYMPUS DIGITAL CAMERA</image:caption></image:image><lastmod>2019-07-19T20:31:30+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://optimalconnections.com/2019/05/01/the-evolution-of-itil-to-a-new-operating-model-itil-4/</loc><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2019/05/4_image.jpg</image:loc><image:title>4_image</image:title></image:image><lastmod>2019-05-01T01:19:10+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://optimalconnections.com/2019/04/02/what-is-your-definition-of-fcr/</loc><lastmod>2019-04-02T20:05:02+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://optimalconnections.com/2019/03/23/the-official-itil-4-foundation-book-and-app-are-available/</loc><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2019/03/itil-4-book-image.jpg</image:loc><image:title>ITIL 4 Book image</image:title></image:image><lastmod>2019-03-23T20:07:50+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://optimalconnections.com/2019/02/26/research-project-build-a-swarming-pilot-project/</loc><lastmod>2019-02-26T17:19:17+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://optimalconnections.com/help-desk-assessment/</loc><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2017/02/helpdesk_look.jpg</image:loc><image:title>helpdesk_look</image:title></image:image><lastmod>2019-02-22T17:29:17+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://optimalconnections.com/2019/02/20/how-to-classify-performance-issues/</loc><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2019/02/img_20141111_131342486.jpg</image:loc><image:title>IMG_20141111_131342486</image:title></image:image><lastmod>2019-02-20T20:04:06+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://optimalconnections.com/2019/02/12/hdi-announces-paul-as-featured-contributor/</loc><lastmod>2019-02-12T18:24:34+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://optimalconnections.com/2019/01/09/668/</loc><lastmod>2019-01-09T21:49:30+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://optimalconnections.com/hdi-training/</loc><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2017/02/hdi_tsp_logo.jpg</image:loc><image:title>hdi_tsp_logo</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2017/02/hdi-scmcertlogo.jpg</image:loc><image:title>hdi-scmcertlogo</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2017/02/hdi-sctlcertlogo.jpg</image:loc><image:title>hdi-sctlcertlogo</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2017/02/hdi-scacertlogo.jpg</image:loc><image:title>hdi-scacertlogo</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2017/02/hdi-csrcertlogo.jpg</image:loc><image:title>hdi-csrcertlogo</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2017/02/diverse_team.jpg</image:loc><image:title>diverse_team</image:title></image:image><lastmod>2019-01-08T16:35:28+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://optimalconnections.com/2018/11/14/tiered-support-explained/</loc><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2018/11/img_20181016_162630029_hdr.jpg</image:loc><image:title>IMG_20181016_162630029_HDR</image:title></image:image><lastmod>2018-11-14T17:33:32+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://optimalconnections.com/2018/10/23/itil-is-being-updated-answers-to-your-faqs/</loc><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2018/10/learning-teamwork-2.jpg</image:loc><image:title>Learning teamwork 2</image:title></image:image><lastmod>2018-10-23T20:48:29+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://optimalconnections.com/2018/08/31/successfully-replacing-an-aging-ticketing-system/</loc><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2018/08/img_20141203_080940138_hdr.jpg</image:loc><image:title>IMG_20141203_080940138_HDR</image:title></image:image><lastmod>2018-10-22T19:35:43+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://optimalconnections.com/2018/10/05/optimal-connections-llc-to-provide-training-for-hartmann-software-group/</loc><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2018/10/paul_speaking_web.jpg</image:loc></image:image><lastmod>2018-10-05T16:42:13+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://optimalconnections.com/devops-and-itsm-training/</loc><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2018/08/learning-teamwork.jpg</image:loc><image:title>Learning teamwork</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2018/05/devops-and-itsm-book-image.jpg</image:loc><image:title>DevOps and ITSM book image</image:title></image:image><lastmod>2018-10-01T19:10:33+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://optimalconnections.com/2018/08/22/how-to-use-display-board-reporting-in-a-support-center/</loc><lastmod>2018-09-25T19:27:23+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://optimalconnections.com/2018/08/23/improving-your-ticket-categorization-scheme/</loc><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2018/08/img_20141111_114056252.jpg</image:loc><image:title>IMG_20141111_114056252</image:title></image:image><lastmod>2018-09-04T21:29:07+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://optimalconnections.com/2018/07/09/itil-v4-is-coming-read-the-latest-details/</loc><lastmod>2018-08-22T18:14:56+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://optimalconnections.com/2018/07/10/487/</loc><lastmod>2018-08-22T18:13:57+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://optimalconnections.com/2018/07/11/roadmap-for-cyber-security-improvement/</loc><lastmod>2018-08-22T18:11:08+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://optimalconnections.com/2018/08/02/new-devops-awareness-class-added/</loc><lastmod>2018-08-22T18:09:49+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://optimalconnections.com/helpdesk-consulting/</loc><lastmod>2018-08-21T18:25:52+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://optimalconnections.com/adopting-devops-in-an-itil-environment/</loc><lastmod>2018-08-02T00:26:58+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://optimalconnections.com/2018/06/20/new-course-adopting-devops-in-an-itil-environment/</loc><lastmod>2018-06-20T21:13:41+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://optimalconnections.com/2018/05/09/making-the-most-of-your-metrics-via-an-effective-reporting-framework/</loc><lastmod>2018-05-17T19:04:15+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://optimalconnections.com/2018/03/27/7-steps-to-exceptional-customer-service/</loc><lastmod>2018-03-27T18:49:29+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://optimalconnections.com/2018/03/23/agile-mobility-and-the-apps-economy-driving-a-new-approach-to-itsm/</loc><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2018/03/smilingpeople2.jpg</image:loc><image:title>Success 2</image:title><image:caption>A diverse business team celebrate their success</image:caption></image:image><lastmod>2018-03-23T15:50:50+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://optimalconnections.com/2018/03/22/evaluating-support-structures-tiered-support-vs-the-new-swarming-support-model/</loc><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2018/03/img_20110415_104739.jpg</image:loc><image:title>IMG_20110415_104739</image:title></image:image><lastmod>2018-03-22T20:55:45+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://optimalconnections.com/2018/03/22/bridging-the-barriers-to-knowledge-management/</loc><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2018/03/img_20110503_110419.jpg</image:loc><image:title>IMG_20110503_110419</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2018/03/people_at_desk.jpg</image:loc><image:title>CB004977</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2018/03/web_design.jpg</image:loc><image:title>web_design</image:title></image:image><lastmod>2018-03-22T20:45:58+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://optimalconnections.com/2017/02/11/first-blog-post/</loc><lastmod>2018-03-22T20:30:45+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://optimalconnections.com/2018/03/22/keys-to-an-it-best-practice-reporting-framework/</loc><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2018/03/img_20141202_093053870.jpg</image:loc><image:title>IMG_20141202_093053870</image:title></image:image><lastmod>2018-03-22T20:28:53+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://optimalconnections.com/2017/03/06/three-must-know-financial-tools/</loc><lastmod>2018-03-22T20:20:09+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://optimalconnections.com/2017/03/06/top-paying-it-certifications-for-2017/</loc><lastmod>2018-03-22T20:19:13+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://optimalconnections.com/2018/01/04/itil-is-being-updated-in-2018/</loc><lastmod>2018-03-22T20:18:34+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://optimalconnections.com/2018/03/22/white-paper-the-intrersection-of-devops-and-itil/</loc><lastmod>2018-03-22T20:06:29+00:00</lastmod><changefreq>monthly</changefreq></url><url><loc>https://optimalconnections.com/blog-2/</loc><lastmod>2018-01-02T21:17:40+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://optimalconnections.com/hdi-support-center-certification/</loc><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2017/03/gtlogo_540.jpg</image:loc><image:title>gtlogo_540</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2017/03/cerner_logo_sm.jpg</image:loc><image:title>cerner_logo_sm</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2017/03/qad_logo_sm.jpg</image:loc><image:title>qad_logo_sm</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2017/03/usaca.gif</image:loc><image:title>usaca</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2017/03/logo_sabic.gif</image:loc><image:title>logo_sabic</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2017/03/t-systems_logo_sm.jpg</image:loc><image:title>t-systems_logo_sm</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2017/03/saudiaramcologo.gif</image:loc><image:title>saudiaramcologo</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2017/03/intergraph_logo.jpg</image:loc><image:title>intergraph_logo</image:title></image:image><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2017/03/logosccsmall.jpg</image:loc><image:title>logosccsmall</image:title></image:image><lastmod>2017-03-02T22:40:39+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://optimalconnections.com/it-skills-building/</loc><image:image><image:loc>https://optimalconnections.com/wp-content/uploads/2017/02/people_at_desk.jpg</image:loc><image:title>CB004977</image:title></image:image><lastmod>2017-02-28T19:00:14+00:00</lastmod><changefreq>weekly</changefreq><priority>0.6</priority></url><url><loc>https://optimalconnections.com</loc><changefreq>daily</changefreq><priority>1.0</priority><lastmod>2020-10-15T21:25:54+00:00</lastmod></url></urlset>
