ITIL Awareness eLearning

ITIL Awareness eLearning Course

Certificate:  None
Course ID:  ITIL9050
Duration:  4 hours
Language:  English
Delivery:  Self-paced eLearning
Credits:  None in ITIL scheme

The online ITIL Awareness eLearning Course has been designed for participants who need a basic awareness of ITIL as a general interest, as part of a larger program initiative as opposed to the full training and certification Foundation course.

The self-paced eLearning course consists of three easy to follow modules:

  1. Introduction to ITIL
  2. Structure and Significance of ITIL
  3. Service Lifecycle Approach of ITIL

An introductory eBook is also provided with the course.

Download the fact sheet: ITIL Awareness eLearning Fact Sheet

This ITIL online course is offered in collaboration with ITpreneurs, an Optimal Connections partner.  Featuring scenario-based quality animation, and lasting a full 4 hours, this online ITIL Awareness Course is ideal for those who require a basic understanding of the ITIL best practice in a time-efficient manner.  The ITIL Awareness course can serve as part of a larger program initiative or as an introduction to the full ITIL Foundation course.

The ITIL set of best practices is composed of five core disciplines:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operations
  • Continual Service Improvement

These disciplines represent a Service Lifecycle framework that enhances alignment with the business while demonstrating business value, improving ROI, and enabling IT to solve specific operational needs. ITIL is globally recognized as the preferred guidance to manage and deliver IT services within an organization.

About the Service Provider

ITIL® is de facto best practice for IT Service Management and it is owned by AXELOS. Under the AXELOS accreditation scheme, ITpreneurs is an Accredited Training Organization (ATO) accredited by PEOPLECERT which is an Exam Institute.  Optimal Connections is an ITpreneurs certified ITIL Training organization, affiliated with AXELOS and PEOPLECERT. This means that Optimal Connections and ITpreneurs meet all of the criteria required under the scheme and is audited regularly to ensure compliance.

None in the ITIL scheme.

The online ITIL Awareness eLearning Self-Study will be of interest to:

  • IT and business executives who want to receive an overview of the concepts and significance of ITIL as it applies to their business in a time-efficient manner.
  • IT and business staff who need a brief overview and awareness of ITIL concepts.

Learning Objectives
At the end of this course, learners will be introduced to:

  • Identify the history of ITIL as an international best practice for IT services.
  • Articulate the structure of ITIL and its significance as a framework to guide IT and business.
  • Identify the Service Lifecycle approach of ITIL
  • List the processes and functions associated with the Service Lifecycle approach of ITIL and have a very high-level understanding of their value to the business as part of the Service Lifecycle.
  • Understand how ITIL fits in with other compliance, regulatory, and IT frameworks.
  • Understand the key elements of the ITIL Programs (People, Processes, Partners, and Products).

Course Organizational Logistics

Pentium IV, Internet Explorer 6.x, Cookies enabled, JavaScript enabled, Macromedia Flash Player 8.0 and above, speakers or a headset, minimum 1024 x 768 pixel resolution, broadband Internet connection


Course Content
Online self-paced course content is provided by ITPreneurs, a partner of the IT Learning Connection, and a leading provider of IT training material covering many disciplines.  In addition to a self-study eBook, the ITIL Awareness eLearning Course includes:

  • Introduction to ITIL
  • Structure and Significance of ITIL
  • Service Lifecycle Approach of ITIL

To Order:

If you have any questions, or would like to place an order for the ITIL Awareness eLearning course, please contact our Customer Service Team by sending us an email at

ITIL Awareness eLearning eBook
Product Code: ITIL9050
$72.00 USD, excl tax