Optimal Connections, LLC 

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Service and Support Partners

World Class Partners in IT Service & Support Delivery

Phoenix TS.  Phoenix Technology Solutions (Phoenix TS) provides cost effective, hands-on computer training, IT certification and management courses to government and commercial organizations in the Maryland, Virginia and DC area. For those located outside of the Baltimore-Washington DC metropolitan area, Phoenix TS offers various solutions to ensure your team gets the training it needs. Their on-site and off-site training solutions provide students with a traditional instructor-led classroom experience at your place of business or a nearby location. We also have the capabilities of offering live virtual training for nearly every course in our catalog.

Global Knowledge.  Global Knowledge is the worldwide leader in IT and business training. They deliver via training centers, private facilities, and the Internet, enabling customers to choose when, where, and how they want to receive training programs and learning services.  Paul Dooley, of Optimal Connections, LLC is a Global Knowledge certified instructor, delivering ITIL Foundations, Intermediate and advanced classes for Global Knowledge.

Core training is focused on Cisco, Microsoft, Nortel, and Project Management. IT courses include networking, programming, operating systems, security, and telephony. Business courses feature project management, professional skills, and business process curriculum, including ITIL. Our more than 700 courses span foundational and specialized training and certifications.

ITpreneurs.  The leading training solutions company in the IT management and IT governance best practices domain, ITpreneurs develops and offers the most comprehensive portfolio of innovative training solutions across the well known IT management frameworks.  ITpreneurs recognizes the need to develop an individual's competency in order for the organization at large to have the required organizational knowledge and competence to succeed and deliver. Every training offered within the ITpreneurs portfolio is a part of a key competence required by both an individual and also the organization.  Visit http://www.itpreneurs.com/ for more information.

The Help Desk Institute (HDI).  Based in Colorado, HDI is the world's largest membership association for the service and support industry. Founded in 1989, HDI's mission is to lead and promote the customer service and technical support industry by empowering its members through access to timely and valuable industry information, including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs.

IT Service Management Forum (itSMF.org) itSMF USA is the United States chapter of the ITSMF international organization which has over 40 chapters. Based on the ITIL framework which was developed in the 1980s, IT Service Management has expanded to support and promote other Service Management frameworks such as ISO20000, COBIT, BS17799, PRINCE2, Six Sigma and many others.  itSMF USA is a member driven organization organized in Local Interest Groups (LIGs) and one Student-Special Interest Group (S-SIG) located in over forty major metropolitan areas of the country and many others are being started (see the Local Interest Groups section for more information).  Since 1997, the itSMF USA has grown to become the premier IT Service Management professional forum. 

Help Desk Institute, Orange County.  OCHDI is an HDI local chapter located in Orange County, California. If you are a help desk or support center professional living in Orange County, California, you must check out the local chapter of HDI!  We feature fun and informative meetings every month, with top notch speakers experienced in all facets of customer service and support.  Visit our web site and find out more about OCHDI, and put our next chapter meeting on your schedule - you'll be glad you did!

Association of Support Professionals.  The Association of Support Professionals is a membership organization that represents support managers and other professionals in hundreds of software companies, large and small. 

Reports, web site awards, chapter meetings and more.

Service Management Systems

Service-Now.com  Service-now.com is dedicated to the development, implementation and support of a suite of IT service management software offered On Demand as a service via the Internet. These applications are licensed on a subscription basis and may be deployed in a fully hosted fashion or implemented on premise, on the customer’s infrastructure.  The enterprise-wide service delivery platform for many of the largest Global 2000 companies, Service-Now currently offers English, French and German languages and have targeted the release of additional language support.  For more info, visit http://www.service-now.com/

Axios Systems.   Axios Systems provides ITIL®* based Help Desk and IT Service Management solutions to meet most customers' needs.  Their core solution, assyst, offers customers a consolidated approach to ITIL and IT Service Management through the fusion of all ITIL processes in an out-of-the-box ITIL based ITSM application.