Service and Support
World Class Partners in IT Service & Support Delivery
Phoenix Technology Solutions (Phoenix TS)
effective, hands-on computer training, IT certification and
management courses to government and commercial organizations in the
Maryland, Virginia and DC area. For those located outside of the
Baltimore-Washington DC metropolitan area, Phoenix TS offers various
solutions to ensure your team gets the training it needs. Their
on-site and off-site training solutions provide students with a
traditional instructor-led classroom experience at your place of
business or a nearby location. We also have the capabilities of
offering live virtual training for nearly every course in our
Global Knowledge is the
worldwide leader in IT and business training. They deliver
via training centers, private facilities, and the Internet, enabling
customers to choose when, where, and how they want to receive
training programs and learning services. Paul Dooley, of Optimal
Connections, LLC is a Global Knowledge certified instructor,
delivering ITIL Foundations, Intermediate and advanced classes for
Core training is focused on Cisco,
Microsoft, Nortel, and Project Management. IT courses include
networking, programming, operating systems, security, and telephony.
Business courses feature project management, professional skills,
and business process curriculum, including ITIL. Our more
than 700 courses span foundational and specialized training and
The leading training solutions company in the IT management
and IT governance best practices domain, ITpreneurs develops and
offers the most comprehensive portfolio of innovative training
solutions across the well known IT management frameworks.
ITpreneurs recognizes the need to develop an individual's competency
in order for the organization at large to have the required
organizational knowledge and competence to succeed and deliver.
Every training offered within the ITpreneurs portfolio is a part of
a key competence required by both an individual and also the
http://www.itpreneurs.com/ for more information.
The Help Desk Institute (HDI).
Based in Colorado, HDI is the world's largest membership
association for the service and support industry. Founded in
1989, HDI's mission is to lead and promote the customer service and
technical support industry by empowering its members through access
to timely and valuable industry information, including reports and
publications; encouraging member collaboration through events and
online forums; and establishing internationally recognized,
standards-based industry certification and training programs.
Service Management Forum (itSMF.org).
itSMF USA is the United States chapter of the
ITSMF international organization which has over 40 chapters. Based
on the ITIL framework which was developed in the
IT Service Management has expanded to support and promote other
Service Management frameworks such as ISO20000, COBIT, BS17799,
PRINCE2, Six Sigma and many others. itSMF USA is a member
driven organization organized in Local Interest Groups (LIGs) and
one Student-Special Interest Group (S-SIG)
located in over forty major metropolitan areas of the
country and many others are being started (see the
Local Interest Groups section for more information). Since
1997, the itSMF USA has grown to become the premier IT Service
Management professional forum.
Desk Institute, Orange County. OCHDI
is an HDI local chapter located in Orange County, California. If
you are a help desk or support center professional living in Orange
County, California, you must check out the local chapter of HDI!
We feature fun and informative meetings every month, with top notch
speakers experienced in all facets of customer service and support.
our web site and find out more about OCHDI, and put our
next chapter meeting on your schedule - you'll be glad you did!
of Support Professionals.
The Association of Support
Professionals is a membership organization that represents
support managers and other professionals in hundreds of software
companies, large and small.
Reports, web site awards, chapter
meetings and more.
Service Management Systems
dedicated to the development, implementation and support of a suite
of IT service management software offered On Demand as a service
via the Internet. These applications are licensed on a
subscription basis and may be deployed in a fully hosted fashion or
implemented on premise, on the customer’s infrastructure. The
enterprise-wide service delivery platform for many of the largest
Global 2000 companies, Service-Now currently offers English, French
and German languages and have targeted the release of additional
language support. For more info, visit
provides ITIL®* based Help Desk and IT Service Management solutions
to meet most customers' needs. Their core solution,
assyst, offers customers a
consolidated approach to ITIL and IT Service Management through the
fusion of all ITIL processes in an out-of-the-box ITIL based