Dubai Chamber of
Commerce Training - October, 2009
Requested by HDI
Middle-East-Africa, Paul traveled to Dubai in October of 2009 to
deliver two HDI Support Center Analyst (SCA) classes, as well as a
Support Center Manager (SCM) class. Over 40 Dubai Chamber of
Commerce personnel were trained in HDI and industry best-practices,
with the classes taking part in many fruitful discussions and
Below are some photos taken during the training
Role play encounter during the SCM class
More role play interaction among students
SCM class photo!
Paul making a point during a discussion
Dubai Chamber is at the Left
Standing in Front of World's Tallest Building
HDI Japan Conference, Tokyo - Oct 23-24, 2008
Connections' President and Principal Consultant, Paul M. Dooley,
delivered the keynote presentation at this year's HDI Japan
conference. The conference was held in Tokyo, Japan, on
Oct 23-24, 2008, and was attended by several hundred people.
Activities included workshops on various topics, round-tables for
interactive discussion, and networking opportunities.
Paul's presentation, on "Building a
Web Support Portal: Keys to Success", was very well
received. For downloads of the presentation and handouts,
please visit our Resources page:
Photos - Graciously Taken by
HDI Japan CEO, Tatsumi Yamashita
Paul delivering keynote
Sharing at a round table
Lots of round tables in action!
Paul on a panel
Paul makes a point at a round table