Optimal Connections, LLC 

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Bringing You Closer To Your Customers


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Paul M. Dooley

Read more about Paul's background and qualifications.

Check Out a Few
Customer Quotes!

Vision Solutions:

"We needed to thoroughly assess the satisfaction levels of our customers and business partners. Our objective: identify a company to come in and help us get the right surveys created and delivered quickly, and professionally ­ with quality results. Optimal Connections did just that."  Pete Robie - VP of CustomerCare Centers, Vision Solutions, Inc.

Irvine Chamber of Commerce:

"Optimal Connections' presentation was in-depth and shed light into what our members really think of the Irvine Chamber. I was not only impressed by how thorough the survey process was, but also your timeliness. Every promise that you made was kept and every deadline was met."  Jacquie Ellis - Chief Executive Officer, Irvine Chamber of Commerce

Kore Technologies:

"Optimal Connections delivered outstanding results. Not only were they very responsive, but they also worked with us to design a survey that got us precisely the information we needed."  Frank Busalacchi - VP of Customer Services, Kore Technologies, LLC.


Customer and Employee Satisfaction Surveys

Our customer and employee satisfaction surveys enable you to find out more about how your clients and employees feel about your company or organization, your products and services – revealing opportunities for improvement in customer satisfaction, staff satisfaction, productivity, and loyalty.

Read why the Irvine Chamber of Commerce felt that... 

"We were thoroughly impressed by the detailed analysis, quality reporting, and recommendations provided
 - these were a cut above what we've seen from others."

Key Benefits

bullet See your business through your customers eyes
bullet Determine how your employees feel about factors that influence their satisfaction and productivity level
bullet Gain valuable insight into opportunities for improvement
bullet Leverage feedback to improve facilities, staff programs, products, services and support
bullet Improve customer and employee relationships build loyalty and promote sales

What's Included?

bullet Surveys Custom Designed to Your Specifications
Unlike "do-it-yourself" survey services, we partner with you to design the perfect survey to meet your needs - whether that is a customer, membership, partner or employee survey.  We have dozens of templates to work from, or we can design from your previous survey or from scratch.  Our wide range of question types, fonts, colors, and your branding and Logo means your final survey is nothing less than 1st class!  And personalized email invitations to your audience ensure a high response rate.
bullet Complete Deployment and Administration
We also take care of importing your target email list and deploying the web survey to your audience from our hosting services.  With our daily monitoring and reminder emails, your are assured of a high level of response.  Survey duration can run from one week to several weeks - you decide, and we take care of the rest!
bullet Superior Analysis and Reporting
This is not an automatically generated statistical analysis and report, like many competing survey services provide.  We provide you with a complete statistical analysis of of each question response, plus detailed distribution tables.  These results are then illustrated by hand with custom designed charts and graphics of various types, depending on what the analysis calls for.  Finally, we add professional commentary on most questions, and complete the report with a professionally prepared introduction and summary.  Results may be presented via conference call, on in-person.

Survey Packages and Pricing

Survey Connections A-La-Carte
If you desire a custom, one-time-only survey of any type, up to 20 questions, specially designed to meet your needs, choose our A-La-Carte Plan  Includes customized survey design based on industry standard templates, up to 4 hours design consulting, personalized email invitations, complete deployment and administration, up to 1000 response items, and basic analysis and reporting.  Only $2,495 one time fee.

Survey Connections Premium
Our Premium Plan provides an annual subscription for up to three online surveys of any type, up to 6 hours design consulting, up to 20 questions per survey, customized survey design based on industry standard templates (or from scratch), personalized email invitations, complete deployment and administration, up to 3,000 response items across all 3 surveys, and our complete reporting packageOnly $4,995/Year.

Survey Connections Custom
When you need multiple surveys annually, plus ad hoc surveys to meet special needs, and want the best professional results possible - choose Survey Connections Custom.   Our Custom Plan provides all the features of the Preferred Plan, but customizes the plan to fit your specific needs:  in terms of number of surveys, number of questions required per survey, and design services consulting time.  Our Custom Plan also includes our most extensive analysis and reporting package, with keyword analysis of open ended responses. 

Download Samples!

Download any of the following samples to see the Optimal Connections difference for yourself!

bullet Sample email invitation
bullet Sample HTML survey form
bullet Sample "mini" report (includes only the first part of a report - highlights only!)

Why Optimal Connections?

bullet Experience - Paul M. Dooley, Optimal’s certified HDI Auditor, has over 30 years of experience in the service and support industry.  Experience in services marketing spans 15 years, and has included positions such as Support Marketing Manager and Director of Solutions Marketing,  You can be confident you are dealing with someone who has a great deal of experience and expertise when it comes to service and support marketing..
bullet Certified Expertise - besides Bachelors and Master in Business Administration degrees, Paul holds Help Desk Analyst, Manager, Instructor and SCC Auditor certifications from HDI.  He is also an active member of the HDI Orange County Chapter, as well as a frequent author and speaker.
bulletQuality Results -  Paul has been responsible for developing and launching tiered support offerings and two large multi-national companies -- QAD and FileNET, resulting in increased service and support revenue, higher customer satisfaction, and greater customer retention.

For a FREE needs analysis phone consultation please call 1 (949) 305-3544, or email us.


Customer Service Skills Training
and Certification

For more information on HDI or ITIL Certification Training please call 1 (949) 305-3544, or
email us!