Paul M. Dooley
more about Paul's background and qualifications.
Check Out a Few
"We needed to thoroughly assess the satisfaction levels
of our customers and business partners. Our objective: identify a company to
come in and help us get the right surveys created and delivered quickly, and
professionally with quality results. Optimal Connections did just that." Pete Robie
VP of CustomerCare Centers,
Vision Solutions, Inc.
Irvine Chamber of Commerce:
"Optimal Connections' presentation was in-depth and
shed light into what our members really think of the Irvine Chamber. I was not
only impressed by how thorough the survey process was, but also your timeliness.
Every promise that you made was kept and every deadline was met."
Jacquie Ellis -
Chief Executive Officer,
Irvine Chamber of Commerce
"Optimal Connections delivered outstanding results. Not only were they very
responsive, but they also worked with us to design a survey that got us
precisely the information we needed." Frank Busalacchi -
VP of Customer Services,
Kore Technologies, LLC.
Customer and Employee Satisfaction Surveys
customer and employee satisfaction surveys
enable you to find out more about how your clients and employees feel about your
company or organization, your products and services – revealing opportunities
for improvement in
customer satisfaction, staff satisfaction, productivity, and
Irvine Chamber of Commerce
were thoroughly impressed by the detailed analysis, quality reporting, and
- these were a cut above what we've seen from others."
See your business
through your customers eyes|
Determine how your employees feel
about factors that influence their satisfaction and productivity
Gain valuable insight
into opportunities for improvement|
to improve facilities, staff programs, products, services and support|
Improve customer and employee relationships
build loyalty and promote sales|
Surveys Custom Designed to Your Specifications
"do-it-yourself" survey services, we partner with you to design the perfect
survey to meet your needs - whether that is a customer, membership, partner or
employee survey. We have dozens of templates to work from, or we can design
from your previous survey or from scratch. Our wide range of question types,
fonts, colors, and your branding and Logo means your final survey is nothing
less than 1st class! And personalized email invitations to your audience ensure
a high response rate.
Complete Deployment and Administration |
take care of importing your target email list and deploying the web survey to
your audience from our hosting services. With our daily monitoring and reminder
emails, your are assured of a high level of response. Survey duration can run
from one week to several weeks - you decide, and we take care of the rest!
Superior Analysis and Reporting |
is not an automatically generated statistical analysis and report, like many
competing survey services provide. We provide you with a complete statistical
analysis of of each question response, plus detailed distribution tables. These
results are then illustrated by hand with custom designed charts and graphics of
various types, depending on what the analysis calls for. Finally, we add
professional commentary on most questions, and complete the report with a
professionally prepared introduction and summary. Results may be presented via
conference call, on in-person.
Survey Packages and Pricing
desire a custom, one-time-only survey of any type, up to 20 questions, specially
designed to meet your needs, choose our A-La-Carte Plan Includes customized
survey design based on industry standard templates, up to 4 hours design
consulting, personalized email invitations, complete deployment and
administration, up to 1000 response items, and basic analysis and reporting.
Only $2,495 one time fee.
Survey Connections Premium
Our Premium Plan provides an annual subscription for up to three online
surveys of any type,
up to 6 hours design consulting, up to 20 questions per
survey, customized survey design based on industry standard templates
(or from scratch), personalized email invitations, complete deployment and
administration, up to 3,000 response items across all 3 surveys, and our
complete reporting package. Only
Survey Connections Custom
you need multiple surveys annually, plus ad hoc surveys to meet special needs,
and want the best professional results possible - choose Survey Connections
Custom. Our Custom Plan provides all the features of the Preferred Plan, but
customizes the plan to fit your specific needs: in terms of number of surveys,
number of questions required per survey, and design services consulting time.
Our Custom Plan also includes our most extensive analysis and reporting package,
with keyword analysis of open ended responses.
Download any of the following samples to see the Optimal Connections difference
Why Optimal Connections?
Experience - Paul M. Dooley, Optimal’s certified HDI
Auditor, has over 30 years of experience in the service and
support industry. Experience in services marketing spans 15
years, and has included positions such as Support Marketing
Manager and Director of Solutions Marketing, You can be
confident you are dealing with someone who has a great deal of
experience and expertise when it comes to service and support
besides Bachelors and Master in Business Administration degrees,
Paul holds Help Desk Analyst, Manager, Instructor and SCC Auditor
certifications from HDI. He is also an active member of the
as well as a frequent author and speaker.|
Results - Paul has been responsible for developing and
launching tiered support offerings and two large multi-national
companies -- QAD and FileNET, resulting in increased service and
support revenue, higher customer satisfaction, and greater
For a FREE needs analysis phone
call 1 (949) 305-3544, or